How to order
the products?
What is minimum quantity to be ordered?
Are prices given on the website include shipping charges?
What is FOB price?
How will i determine shipping charges?
What are mode of transportation available and what arrangements i need to
receive my shipment?
What would be transit time for my shipment?
What would be lead time for my shipment?
Do you ship freight pre paid shipment?
Do you ship COD?
What are the payment options available?
Do you have any sample policy?
What are the currencies you accept?
Is my shipment insured for damage?
Can i get my shipment fully insured for any major breakage / damage or loss?
What i have to do if i got damaged shipment or find breakage inside the
boxes?
Is delivery of my shipment guaranteed?
Are products shown on your website are legal to import?
Its very simple:
1.Browse the product category you are interested in.
2.Select item of the products you want to buy from the website.
3.Decide upon the quantity of each item.
4.Submit your order through inquiry form / email / fax or telephone.
After getting your order, we'll email you your Performa invoice within 24 hours.
2.What is minimum quantity to be ordered?
You must order 2 dozen per any particular item. Also, your total order must be of worth US$500.00
3.Are prices given on the website include shipping charges?
No. All prices are FOB new Delhi and does not include any shipping / freight charges.
Items shipped directly from the factory, which are noted as Freight-On-Board (FOB), are billed an additional cost for shipping, handling and insurance charges.
5.How will i determine shipping charges?
Shipping charges depends upon
the following:
1.Weight / volume of your shipment.
2.Destination of the shipment.
3.Mode of transportation-air cargo , Ocean or courier /express mode.
After getting your order we'll determine approximate weight / volume of your order and then
calculate shipping cost according to rates applicable to that destination as per your
choice of mode of transportation.
6.What are mode of transportation available and what arrangements i need to receive my shipment?
You can select any of the
following:
1.Air Cargo -
cargo facility of various airlines like Lufthansa, Swiss Air, Air France etc.
(You need to have an import agent
at your nearest airport and local transportation arrangements from airport to warehouse)
2.Courier/Express -
Express door delivery service of UPS / FedEx / DHL / TNT.
(Your shipment will be delivered at
your given address. You need not to have any import agent and local transport
arrangements.)
3.Ocean
Freight - various shipping / container line available.
(you need to have an import agent
at your nearest seaport and local transportation arrangements from seaport to your
warehouse)
7.What would be transit time for my shipment?
1.Air Cargo
- 12-15 days approximately.
2.Courier / Express - 4-6 days through UPS /
FedEx etc.
3.Ocean freight -
Depends upon the destination and schedule of container line.
8.What would be lead time for my shipment?
Your order will be dispatched from New Delhi (India) and for a normal shipment we need 3-4 week time to dispatch your order. However for large orders it is decided mutually as per the order size.
9.Do you ship freight pre paid shipment?
Yes! we ship "Freight
prepaid" at our end as well as "Freight collect" at your end
shipments. If
you pay freight of your order given along with your invoice we'll ship your shipment
"Freight prepaid" and you need not to pay any shipping charges at your end
except local duties / tax .
If you have pre arrangements with any shipping agency then we'll ship your order as
"Freight collect" using your account with that shipping agency.
No. We do not have any such arrangements.
11.What are the payment options available?
You can pay for your order
through following mode of payments:
1.Wire transfer of money.
2.International Money order.
3.Banker's Cheque.
4.Personal/Business Cheque.
5.Letter of Credit (LOC or LC) only for large orders.
12.Do you have any sample policy?
Yes! we
welcome our new buyers to evaluate our service and product quality. You can order for our
sample kit of worth $400.00.we'll send you wide variety of our products in
your sample kit. Sample kit will be dispatched within 1-2 week after getting payment
through UPS/FedEx service to your address.
Sorry we do not provide any free sample.
13.What are the currencies you accept?
We prefer US dollars. We also accept Euro Dollars, GBP, Australian dollars.
14.Is my shipment insured for damage?
It depends upon insurance policy of the carrier. Generally UPS / FedEx etc. insured shipment for breakage/damage or loss. But they provide risk cover upto worth US$ 100.00 maximum.
15.Can i get my shipment fully insured for any major breakage / damage or loss?
Yes! we can insured your shipment fully by
purchasing insurance policy of carrier / other agency for a nominal extra charge.
This extra charge (cost of insurance) depends upon the sum assured for any particular
shipment.
Insurance claim settlement are subject to fulfillment of import laws and custom clearances in destination country. If shipment is held by custom or any other agency due to any reason, consignee will not be entitled for any insurance claim amount.
16.What i have to do if i got damaged shipment or find breakage inside the boxes.
Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent, please note it on the delivery receipt along with the signature of the delivery person verifying the same. Save the damaged carton for inspection purposes. Open all packages immediately and inspect the merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us immediately through our feedback form email to you after every shipment. We must notify carriers within 7 days, or they may deny liability. Check merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with an order, notify us within 7 days after receipt of merchandise.
17.Is delivery of my shipment guaranteed?
All deliveries are guaranteed subject to custom clearance and import law clearances in destination country although our all responsibilities limits to the port of loading. We request all of our buyers to check their state/country laws related to different products we deals in before buying. Order once placed will not be cancelled and payment done will not be returned. Shivam International do not have responsibility if certain products are not allowed /permitted in buyer's state /country and the shipment is not delivered due to any such reason. It is buyer's responsibility to check law in his country before placing orders with us. Shivam International will not be held responsible for any consequences faced by buyer due to import of our products which are not allowed in his state or country.
18. Are products shown on your website are legal to import?
Every country has its own import law and restrictions on certain products. We request all of our buyers to check their state/country laws related to different products we deals in before placing orders with us.Shivam International will not be held responsible for any consequences faced by buyer due to import of our products which are not allowed in his state or country will.
If you
have any other query please do not hesitate to contact us.
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